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Refund policy
Thank you for shopping with Texas Syndicate Group! We want you to love your purchase, but if you are not completely satisfied, we’re here to help.
Returns
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We accept returns within 14 days of delivery.
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Items must be:
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Unused and in original condition.
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In the original packaging with all tags attached.
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Non-returnable items:
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Custom or personalized products.
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Gift cards.
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Clearance or final sale items.
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To initiate a return:
Email admin@texassyndicategroup.com with your order number and reason for return.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping method for your return.
Refunds
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Once your return is received and inspected, we will email you to confirm approval or rejection.
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Approved refunds will be processed to your original payment method within 5–7 business days.
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Shipping costs are non-refundable.
Exchanges
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We currently do not offer direct exchanges. Please return your item for a refund and place a new order.
Damaged or Incorrect Items
If you receive a defective or wrong item, email us at support@texassyndicategroup.com within 7 days of delivery for a replacement or refund.
Contact Us
For any questions about our return and refund policy, contact:
Email: admin@texassyndicategroup.com
Phone: (512) 737-1884